- Coverage for product breakdowns and malfunctions
- 24/7 customer support
- Free shipping on all repairs with no deductibles or hidden fees
- Fully transferable with gifts. Cancel anytime, full refund in the first 30 days
- If you purchase this service plan and eligible product for this service plan, you acknowledge that Amazon may send the service plan seller relevant product and price information for the purpose of administering the plan
- Great videos. The sound is OK
Purchased my Arlo Q today from another vendor. I had it up and running in 15 minutes linked with a Netgear Nighthawk router. Smooth setup without any hitches. Great videos. The sound is so, so, and I am unable to to talk remotely. But what else would you expect from such a small device and you do not need great sound since it is a security device rather than a communication device. I already have the Arlo Q accessible from my computer, cell phone and tablet. I returned the last Canary today that was the third Canary in a row I could not get to link up to my network so I had great hopes for my new Arlo Q and it appears to be all I expected. So far my only concern is the bright blue light on the front of the camera. I may cover it up with a small piece of white medical tape so it will not longer draw the attention of an burglar.
01-10-2016 Update – There is a way to turn off the blue light in the menu. I tested viewing the Arlo Q remotely in three places today. I only had one issue with a slower than usual WiFi network at a business. Now I need a good way to make the Arlo Q less noticeable and more hidden. Too bad there is not a black less noticeable version. maybe Netgear will come out with some (camo) kits,covers, boxes, plants, etc. for the Arlo Q.
One feature the Canary has that would be great for the Arlo Q is for it to automatically disarm any time one of your Arlo registered cell phones is connected to the same WiFi as the Arlo Q and the Arlo Q to automatically arm when all of your Arlo registered cell phones have left the WiFi network. This would replace the need to remember to arm and disarm the Arlo Q for people with constantly changing schedules.
Also The Arlo Q has to be initially enabled on the same WiFi network as the device you are using to enable it. If you want to use a 5GHz Wi-Fi for the Arlo Q you will have to use a device that will connect to 5GHz WiFi networks which most cell phones will not. Once the Arlo Q is enabled then your 2.4GHz only devices should be able to connect to your Arlo Q.
Overall I am quite happy with the Arlo Q.
01-10-2016 2nd Update – To get the speaker on the Arlo Q to work you have to first turn on the microphone in the Arlo app while viewing a live stream. A microphone symbol will be at the bottom of the live view window. Press and hold the green microphone button while speaking. Speech coming from the Arlo Q tiny speaker was be better than I had expected. Good enough for the purpose the Arlo Q was designed for. Also I have noticed the Arlo app was not always very intuitive. You have to experiment to see what will open up new settings or windows as well as to see what becomes a active button. A downloadable manual with detailed instructions would be very helpful. FYI, the Arlo Q is defaulted to 720p screen resolution and can be changed in the settings by clicking on the 720p for a range from 240p up to 1080p. Of course the higher the screen resolution the higher the WiFi and internet data transfer rate demand.
01-13-2016 Update – The front clear protective plastic is easy to miss and I waited to remove it after I had the camera up and running. I have noticed that only one device can be viewing the camera at a time which is fine and I view it as a plus since it should let you know if someone else has hacked into your camera. My biggest wish for improvements would be to add the ability for the Arlo Q to automatically arm when the last linked device has left the WiFi The Arlo Q is linked to and disarm as soon as one of the devices has linked again to to your WiFi. My biggest issue is finding a good way to hide or disguise the Arlo Q. It has "Look at me, I’m a IP camera!" written all over it which is not good when positioned on a shelf or counter top. Too easy for the bad guys to notice it. I still suggest offering a downloadable detailed manual and the make their app a little more intuitive. The 1080p screen quality and night vision work well. I continue to view my Arlo Q from different locations where the link up is only hampered by the data capabilities available at the remote location. Overall I really like the Arlo Q and feel it is a great security WiFi camera. With a couple improvements it could be S-U–P-E-R GREAT.
01-15-2016 Update – Now my Arlo Q is less noticeable and hopefully missed by a burglar. Using the face of the Arlo Q as the upper cased letter "O" I added two 3" white letters with a little depth to spell GOD, a box type decor plaque, and fabric of our liking from our local mega craft store. I used the Arlo Q front to draw a diamond pattern onto the plaque. Punched a starter hole in the plaque inside the drawn pattern and finished cutting out the pattern/hole for the Arlo Q to poke thru with a jigsaw. Glued the fabric over the plaque and finally glued the letters onto the fabric with the Arlo Q poking thru the fabric lined hole. Some suggestions for words are JOY, GOD, LOVE, and HOPE. Perhaps make the Arlo Q the pupil and white area of some eye artwork.
01-25-2016 Update – My Arlo Q has been performing as expected and would highly recommend it.
PROS or LIKES:
1. 1080p resolution.
2. 7 days of free burst recordings on cloud storage. Netgear gets a big gold star for this feature.
3. Small size with magnetic base.
4. Utilizes commonly available USB tablet power source.
5. The ability to select video zones for motion detection and the sensitivity level.
6. Sound sensitivity detection adjustment.
7. Selectable sound and/or motion detection.
8. Camera light sensitivity adjustment.
9. Customized modes. Ability to create more than one mode.
10. Real easy setup and works with all devices.
11. Quick alert times after detection of so far no longer than 5-7 seconds.
12. Good remote accessibility from almost everywhere. Only issues has been on very slow public WiFi.
13. Remote live video and sound monitoring on your tablet/phone/PC.
14. Long power cable.
15. Can adjust the length of burst recordings.
16. IR recordings at acceptable to at least 22ft. I have not tested any further.
17. Works with either 2.4GHz or 5Ghz WiFi networks.
18. Can turn off the status lights.
19. Schedule setting available to automatically arm/disarm the Arlo Q. You can specify which of your armed modes to use and can vary the modes for the armed periods to suit your preferences.
CON or WANTS:
1. Memory slot for onboard recording in case cloud site or internet is down. DONE – ARLO Q PLUS HAS THIS FEATURE
2. Another color that is less noticeable than white for the burglars. Black or some muted multiple colors so as to be less visible.
3. The Alro app could be more intuitive.
4. Would like a downloadable detailed manual available.
5. Desire a weather resistant version of the AC powered Arlo Q.
6. ***BIG WANT*** Auto arm/disarm feature to arm all the Arlo cameras when all tethered devices have left your WiFi and disarm as soon as the first tethered device have signed back onto your WiFi. DONE – PROVIDED IN RECENT APP SOFTWARE UPDATE
7. The price kind is of high.
8. The ability to connect directly via Ethernet cable if desired. DONE – FEATURE IN THE ARLO Q PLUS. ALSO ADDED THE ABILITY TO POWER ARLO Q THRU ETHERNET CABLE.
9. 2-3 camo kits available for purchase to help hide the Arlo Q. I did construct my own camo kit in the attached photo.
03-29-2016 Update – Still happy with my Arlo Q and will be purchasing one for my son. The schedule feature will allow him to have the camera automatically arm and disarm while he is at work. Only one time I had a little trouble connecting but a little while later I could connect without any issues. As I fully expected prior to purchasing my Arlo Q the delay of connecting over the internet prevents using as a communication device. I suggest playing around with the Arlo app or webpage as some of the available settings are not as apparent as normally expected. Overall the Arlo Q offers a lot of useful features. The 7 days of free clips recordings is a great deal. Netgear should also offer an outdoor version of the Arlo Q for those that do not want a battery powered Arlo.
04-22-2016 Update – Well Netgear just answered most of my desired Arlo Q improvements with the new Arlo Q Plus. The Arlo Q Plus added onsite onboard video storage in unison with the offsite cloud memory, an Ethernet connectivity option. plus an option of powering the Arlo Q Plus over the Ethernet cable which I never considered . The Arlo Q Plus beats the competition by a mile. I had not planned on a second Arlo device but now I see the Arlo Q Plus as a future purchase. Now they need an outdoor version of the Arlo Q Plus to complete their line of security cameras as well as some camo kits to help hide the cameras.
05-23-2016 Update – Yippee!!! Yesterday my Arlo app had a update that added Geo-Fencing. I tested it and now my Arlo Q auto arms when I leave the house and auto disarms when I come back. There is a way to have it recognized more than one device for arming/disarming but I am not sure the Arlo Q will arm when the last device leaves the nearby area the Arlo Q is in and disarms when the first device enters the nearby area the Arlo Q is in. It probably works that way. I just have not tested it yet. This is the best added feature yet and free at that! It sure appears that the customers talk and Netgear listens. Most of my main desired improvements have now been addressed by Netgear either with the Arlo Q Plus or Arlo app upgrades.
04-02-2017 Update – I am still happy with my Arlo Q. Purchased a 4 camera Arlo Pro in late January 2017 for outside monitoring. The Arlo Q and the Arlo Pro work independent of each other in your Arlo account each with their own modes so both systems have to be armed/disarmed separately. Lately I have found the "schedule" mode to be very useful for providing 24/7 coverage. I have the Arlo Q in schedule mode where it only is armed late at night after we go to bed and before we wake up in the morning. My Arlo Pro system is always armed except when we spend time outside other than the usual coming and going. I am using two modes for my Arlo Pro, armed with full alerts and siren active, and armed with less alerts and siren inactive. This way I am monitoring deliveries, meter readers, sales persons, visitors, etc.during the day as well. For the most part this works very well providing pretty much complete coverage at all times. The only feature the Arlo Q Plus has that interest me is the on board memory but it is not worth the price difference for me. Since I have owned the Arlo Q I have never had to reset it and rarely does my Arlo Q ever lose 5 GHz wireless internet connection which is not bad as it is located a quite a distance from my router.Read more
- my unblinking telepathic watchbird
BLUF: Buy the Q Plus with a 128gb card (be sure it’s microSDXC and class 10). You’ll be happy.
I’ll try to mention things I didn’t see in the fiftyish reviews I read prior to purchase. Fast initial setup, not too much tinkering to get the position just right, and easy to change monitor/notify modes or set up your own custom mode. It’s like having an unblinking telepathic watchbird perched in my kitchen. I named it Huginn after Odin’s raven that scans the earth to tell him what humans are up to. Alerts through the iPhone app are 3-5 seconds after the event; emails (for which you can specify multiple recipients) usually come another 10 seconds later. Excellent.
The seven-day free cloud backup rocks. The Q Plus with a 128gb card for local backup rocks far harder. Mine is paired with SanDisk Ultra 128GB microSDXC UHS-I Card with Adapter, Black, Standard Packaging (SDSQUNC-128G-GN6MA). It’s great if you’re trying to avoid a subscription for more cloud storage, though $50-90 for additional hardware (upgraded camera and the memory card you choose) for five cameras would add up to many moons of premium subscription. You’ll have to think about what suits your needs; I say local backup storage is king. All activity in the busiest part of our home during the past three days has taken 2-3% of the card at 1080 video and audio as well — awesome. You can set it to stop recording when the card is full or automatically overwrite the oldest records once 80% full. Records on the card are mp4 files titled with the epoch time of the event, which you can easily convert to standard date and time with a Google search.
Regarding motion-activated recordings, some old reviews of the battery-operated Arlo units griped about delayed activation. A moving object that was in sight for only a few seconds might be captured for the last half, so only someone’s backside would be seen while exiting your driveway. I don’t know if today’s firmware for battery-operated Arlo units handles it differently but there are no such issues with the Q Plus. It shows playback beginning a few seconds before the motion occurred and then stops recording based on your chosen setting, either upon motion stopping or when a specified length of time has been recorded. I’m guessing this unit has some kind of revolving cache of the past five seconds that it continually overwrites until motion is detected, then using those few seconds as the beginning of the recording.
The only downsides so far:
1) The memory card mysteriously stopped writing after the first couple days and required reformatting. May be related to me removing the card without properly "ejecting" through the menu. Hasn’t happened again but watching out. You can verify remotely that the card is functioning, needs reformatting, etc.
2) Switching modes by iPhone app (home/nonalert to away/alert) sometimes requires as much as 10 seconds for the camera status to be interpreted before changes can be made. Inconvenient but manageable. Might be my old phone.
3) Windows restrict the IR broadcast for night vision by reflecting the light rather than passing it. The camera’s entire field of view is lit up beautifully like noontime on the night vision recording except the window only showing a reflection of the interior. See attached photo of my kitchen at night. Anyone standing just outside that door window peeking in would be invisible to the camera inside. That’s just physics and nothing the manufacturer can address. I’ll fix it with an outside camera, or at least an exterior IR bulb illuminating that space just outside the window.
All things considered, this system rocks too hard. I keep imagining scenarios like receiving an alert, watching a burglar, then debating whether to startle him with the two-way audio ("Hey bro, nice tattoo.") or just call the police and showing them his every action in 1080 video. If Sonos ever gets IFTTT integration I might just have "Been Caught Stealing’" by Jane’s Addiction blare at him upon entry.
This system is a huge security asset and Huginn will have a few buddies soon. Highly, highly recommended.
— FIVE MONTH UPDATE —
This system won’t stop rocking and five stars ain’t enough. The peace of mind during a week out of town was phenomenal. A few observations from the first five months:
1) Storage capacity. The camera sits in the busiest part of the house and the 128gb memory card has recorded every motion and word in 1080p. At the rate it’s filling, the card will hold at least EIGHT MONTHS of records before it’s full and begins writing over the oldest. Some might call it excessive, but the 64gb card was only $20 less, so no regrets.
2) False alerts. Turns out the motion sensor can activate when the brightness of the room changes suddenly. If the sun is just right and the wind is strong enough to blow my trees fifty feet behind the house, the rapidly changing shadows cast through the window will set the camera to record. This “false positive” is no burden for me but may affect your application. You can choose “hot spots” in the field of vision so, for example, passing cars seen through the window are ignored, but this shadow effect is the entire room.
3) Another application. I hear squirrels over my head in the early morning as I sit on a couch by an exterior wall. Are they on the gutter? Are they in the attic? Huginn was recently assigned temporary duty in the attic, staring at some peanut butter crackers for two weeks. He didn’t complain and reports no squirrel activity in the vicinity, and this bird DOESN’T BLINK. I probably wouldn’t spend so much money on a pest cam but this cost me nothing new (except leaving a security post unfilled for a time).Read more
- Good system, already caught somebody
Works as advertised. Easy setup. Good picture quality. Two way communication works, with slight delay. In general the Arlo camera system has worked very well for me. I’ve already caught someone trying to brake into my car. The key is the alert/notification system. There’s no point to watching a recording the next day of someone taking your stuff. The Arlo motion sensors alert me to activity and then I can deal with it as its happening. The wireless system allows me to move the cameras easily to different locationsRead more
- There isn’t a perfect security camera system out yet but….close
Product offers high definition pictures, live with a 2-10 second delay. Night Vision is fantastic. Wide viewing angle. Very easy to program. Decent sound quality for both receiving and broadcasting. Alarms are promptly sent to your smartphone with video and audio. Free 24 day video storage. It would be able to identify someone in the event it needed to be reported to the police. You can also use it to look at your phone to see if you want to answer the door.
Motion sensing zones were initially way too sensitive. A few times the wind or reflection in the mirror set it off. The sensitivity settings do help. I have been able to minimize false alarms from every few minutes to a couple times per week. We have two motion settings installed on our front and back door to our home. The other four cameras are being used as nanny cams to check in live with no motion detection.
The bad: MUST READ
Netgear has decided that you can only purchase 5 Arlo units before you are required to purchase a monthly plan starting at $10/month. We really need and purchased 6, of course.Read more